Making the customer at fault

Item: Pick n Pay
Rating: 2
Author: echelon G

I was just at Pick n Pay Park Meadows trying to purchase Horlics that was marked at R47.99. As per usual, the prices at Pick n Pay were incorrect. When trying to explain the incident, the lady who came to \fix"the price gave us such attitude and made us feel like we were at fault. I've never been faced with such disrespectful behavior. Last time I visit this branch. """

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Replies (1)

Pick n Pay's replyOfficial

23 Mar 2015, 12:51

Hello xechelonx,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***

Pick n Pay's reply23 Mar 2015, 12:51

Official