CG
Carmel G

1 reviews | Active since Jun 2017

18 Jun 2017, 13:34

Made to feel like a *****

<p>I always shop at pick n pay Brackenhurst. Today as I was leaving, I had my 2 liter cold rink in my hand.. as I walked through the door the security called me back asking where my slip is.. first time ever being asked for my slip. I told the lady security I didn't take my slip.. she called to the teller where I paid.. the teller waved my slip in the air. I was made to go fetch my slip by the security.. at this time I had all the shoppers made to stop and stare, like I was a *****!! Pick n pay won't be seeing me anytime soon.. </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply20 Jun 2017, 10:47
Official

Good day Carmel Greeff,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the inconvenience caused.

We view this incident in a very serious light and this has been sent through to management.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,
Thabisile Macuacua