Lying staff and BAD service

Damaged items received thought online order N1 city branch. ASAP online. This query is still not resolved/ collected. I've never experienced such bad service. I've phoned more than 10times using my airtime since 17h00 yesterday and all agent keep telling me driver on the way. I specifically told them this morning I'm going out and can't wat here whole day. It is 13h18 they assurede it will be collected at 9h30 then assure me when I phoned 10h00 it will be in next 3hours. All lies on lies on lies and me wasting my AIRTIME AND TIME, not once I was called or anything.

This is the worse service I've received this far. And all agents making empty promises. I will never but from u again, purely on the fact that I've been **** to so many times instead of being honest and telling me later or tomorrow so that I could atleast finish my things instead of sitting home the entire time waiting. I'm taking this further and who wil be reimburse my airtime and time wasted on *********** lying staff.