1 reviews | Active since Jan 2018
Loyalty rand value forfeited without any notification
Pick n Pay has just lost me as a customer. Unlike their competitors they decided to simply place an expiry date on by when I can use the funds in my Smartshopper card. And to add insult to injury they did not even have the courtesy of advising me that this is what they are going to do. Nor did they provide me with a reasonable notification period to utilise my funds. I have just lost almost R800. Pathetic Pick n Pay. Just who do you think you are that you can take my loyalty funds and simply pocket it. As if you don’t make enough profit off your customers. Shame on you.
Good day Bennie,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated to have your deleted points re-instated, the points will reflect within 7 business days.
Kind Regards
Anwar Mooideen
Good day Bennie,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated to have your deleted points re-instated, the points will reflect within 7 business days.
Kind Regards
Anwar Mooideen