LOYALTY Card A ****

Two years ago I lost my smart shopper card, I then went to the shop and they issued me with a new one and told me to call their call center to link it. I was told I could I can go a head and use the card I would only need to link it when I need to use the points. Towards the end of that year I struggled to link that card, the call center was always busy, I would call until I hang up because no one would answer. Each time I would go instore to try and get help the store supervisor would also call and hold until I give up. I then forfeited my points for that year as my new card was not linked to the old one. I have now experienced the same think this year where I have lost points that I accumulated the whole year, once change this year is that my card was finally linked this year because I eventually DMed PNP on twitter. The call center is still always busy, when you reach out on whattsap you are told agents are busy and will call you as soon as there is an aavailable agent but the call never comes through. My card is now finally linked thank you but I strongly feel it is not fair that 2 years in a row I have lost points because PNP could not link my card. Please may I have my points for the last 2 years reinstated today please.