AW
Ann W
1 reviews | Active since Jul 2015
20 Jul 2015, 12:55
Lost SmartShopper card
My smartshopper card got lost and it still had just over 8000 unclaimed Smartshopper points on it. I got a new card from a PnP and tried to connect this card to my old account in order to get those points back (which many PnP employees have said can be done), but it hasn't worked once. I've phoned customer care, entered the online form twice and filled in an in-store form. This is frustrating.
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Pick n Pay's replyOfficial
20 Jul 2015, 15:13Hello Annnnnnn,
Please accept our apologies for this poor experience, and for any inconvenience caused.
I have escalated this matter to our Smart Shopper team for their urgent attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
***
Please accept our apologies for this poor experience, and for any inconvenience caused.
I have escalated this matter to our Smart Shopper team for their urgent attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
***
Best regards,
Pick n Pay's reply20 Jul 2015, 15:13
Official
Hello Annnnnnn,
Please accept our apologies for this poor experience, and for any inconvenience caused.
I have escalated this matter to our Smart Shopper team for their urgent attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
***
Please accept our apologies for this poor experience, and for any inconvenience caused.
I have escalated this matter to our Smart Shopper team for their urgent attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
***
Best regards,