Lost Smart Shopper

I unfortunately left my Smart Shopper at the Centurion Mall Pick n Pay, I called the contact center and I was told to go pick up a new card and enter the details online, and my old card would BE REINSTATED. I did that almost 2 months ago and STILL NO RESPONSE, I assumed that everything was fine when I received a birthday voucher, when I tried to get it loaded at the mall it was clear that the card had not been linked to the old one, instead of the cashier assisting me with this, she told me to come back and fill a lost card form when they're not busy.<br> <br> What kind of a service is this? Why have an online lost/****** card option if it doesn't work? Why am I being told to come back when it's convenient for them, after waiting for two whole months?