Lost bag

I left my School bag at the parcel count, the lady that was at the parcel count did not put my bag in the shelve.when came back my bag was not at the parcel count. I spoke to Mr Goba, he check on the cameras , he said that my bag was taken by someone. He promise me that the will pay back everything that was in the bag, including the bag I must come with the quotation. when I came back with the quotation on the 30/10/2015, he told me they can not pay the things that was in the bag they will pay the bag only.<br> <br> On 30/10/2015 I log a complaint, they called me at Pick n pay on the 2/11/2015 and they ask my the questions about the bag. They say they will call me, it is over 7 days now I have not received any feedback from Pick n Pay.