Long wait to feedom

Item: Pick n Pay
Rating: 1
Author: Rumilda F

I'm staying in Paarl for 6 months. Since i have been shopping at Pick n Pay Paarl Mall there has always only been 4 tills open. There is always long li nes and i wonder why the service is so pathetic there. Please get more staff. For me ito its not the norm to stand and wait so long in a line to wait to pay for my groceries. Please check what the other Pick n Pays are doing and take it from there.

Helpful (0)

Replies (2)

Pick n Pay's replyOfficial

07 Jun 2018, 13:46

Good day Rumilda,

Thank you for taking the time to address your concerns with us.

We view this incident in a very serious light, we are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Best regards,

Pick n Pay's reply07 Jun 2018, 13:46

Official

Good day Rumilda,

Thank you for taking the time to address your concerns with us.

We view this incident in a very serious light, we are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Best regards,

Rumilda F's updateReviewer Update

22 Dec 2020, 00:14

Well till this day nothing has changed, I would rather drive to Pick and Pay Wellington if I need anything from Pick and Pay, but sorry my new favorite store in Paarl is Woolworths Laborie. Please go and observe for a day what customer service should be like. Shame on you Pick and Pay shame on you

Rumilda F's update22 Dec 2020, 00:14

Reviewer Update