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Marais M

1 reviews | Active since Sept 2014

02 Feb 2015, 15:54

Long wait in unsafe environment

Lunch time at the store a total of three cashiers working. Express line even longer. There is a maintance team busy hanging signs from the ceiling. The broken ladder which needs to be supported by one of the team memebers is positioned in the que. Customers are forced to walk under this ladder trolley or not. While the guy is putting hooks into the ceilig dust is falling on people and the products. I confronted the manager but had to tell him what to do as he did not seem to think that this was wrong only \inconvenient"in his words. Very unprofessional and uncaring way to treat customers. Don't think I will go back to this store."""

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Replies (1)
Pick n Pay
Pick n Pay's reply03 Feb 2015, 10:20
Official
Hello Marais36,

Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely
Marise Brown
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