BF
Barend F

1 reviews | Active since Apr 2015

13 Apr 2015, 08:59

Long rows and a *********** supervisor!

I went to the liquor department and wanted a case of Castle lager. In the cooler i could not find a full case so I took a box from the shelve, where there was only six cans in, to use it to carry the 4 X six dumpies. When I got to the till the lady rang up and I saw the beers cost R 50 more than advertised. I told her that it was wrong because she scanned the box instead of looking at the 4 X 6 as a case. She then called on a supervisor which was 800 meters away at the food store. She came at a snails pace and when she got to the till, she first started to chat with everybody. When I told her to hurry-up because I am in a hurry, she told me that she was't in a hurry!<br> I then went to the customer counter to request the attention of a manager. A kid, came along without a identification that he is appointed as a manager and when I requested him to come with me to the liqueur store he said that he is not going to! I then requested to speak to a more senior manager and a man, with a managers badge \Jules"came and handled the situation effectively. While I was speaking to these guys a few onlookers agreed with me that the client service of Pick n Pay was deteriorating."""

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Replies (1)
Pick n Pay
Pick n Pay's reply13 Apr 2015, 12:45
Official
Hello barendf,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***