Long queues, where was management?

Spent over an hour in the queue just to pay. I visit this store regularly and experienced it much busier than it was and yet the queues were crazy going into the aisles. This too on black friday that was widely advertised and it seemed there was not adequate staff available to speed up the queues.<br> Bigger frustration is no one came to us to explain what was happening or to try to prioritise customers like pushing the elderly and pregnant women or even those with their restless children to go to an express till or to the front of the queues. Standing for overn an hour was ridiculous - I personally had to buy my son a pack of mixed fruit to eat wjile we waited since we went right pass supper time.<br> Many others also took additional snacks and drinks as a result, which the store should be liable for rather than charging us for it.