Long queues, not managerial intervention!

Fourteen tellers, of which four ONLY are servicing the customers at month end - queues down the isles - past the centre isle and nearly to the back wall of the store! This is a regular occurrence at Vaal Mall. When complaining to the one manager, if looks could kill and the attitude of someone who absorbs belligerence for breakfast, but no help whatsoever. Clearly management have no cooking clue of how to provide assistance to shoppers frequenting the store. Why no extra tellers over the busy periods? Do P n P Vaal Mall have a financial problem that they are not able to provide tellers despite the exorbitant pricing of their products - prices that go up on an almost daily basis - which is done at their whim! Really - this has been the case for months and months, and despite pointing it out on an almost monthly basis, nothing is being done to sort the issue out!