Long queues

Hi <br> Yesterday my mom went to the Vangate store and it was a very disappointing experience. The queues were extremely long with only two cashiers, and the one didn't want to work because she was waiting on her packer to come, who was on the far end doing whatever she was doing. My mom eventually went to the Manager and then afterwards three more tills were opened. However, should it always take a complaint for the manager to see the discomfort of his customers? This is not the only problem, my mom has previously even witnessed how another customer complained by the manager and as soon as the customer left, him and his staff were laughing at the customer, disgusting, that's what it's called. <br> My mom is totally disgusted by this experience. What a shame. My mom can be contacted on ***