tM
tumi M
1 reviews | Active since Aug 2012
21 Aug 2017, 22:23
Long queues
Went to shop 18 Aug just after 6pm. Queues went all the way to the back of the store but most tills were closed. Spoke to Lagesh, manager on duty who was less interested. Queues in townships and service is terrible. Can Pick n Pay resolve this and be consistent. Very angry
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Replies (3)0
Replies (3)
Pick n Pay's replyOfficial
22 Aug 2017, 10:02Good day Tumi,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We have tried calling you on *** however your number is continuously engaged. Please respond with the store name to enable us to address your complaint with the relevant management team.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply22 Aug 2017, 10:02
Official
Good day Tumi,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We have tried calling you on *** however your number is continuously engaged. Please respond with the store name to enable us to address your complaint with the relevant management team.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
tM
tumi M's updateReviewer Update
24 Aug 2017, 12:26Pick n Pay Maponya mall. This store always has queues that go all the way to the back of the store. I spoke to Lagesh about this and his response was 'no comment' I stay in Constantia kloof and never have I experienced such long queues in any of the Pick n Pay stores or Clearwater mall. I will be going into this store each Friday to see if you address this issue and really take such matters seriously as a company especially for stores in township as they are the worst affected.
tM
tumi M's update24 Aug 2017, 12:26
Reviewer Update
Pick n Pay Maponya mall. This store always has queues that go all the way to the back of the store. I spoke to Lagesh about this and his response was 'no comment' I stay in Constantia kloof and never have I experienced such long queues in any of the Pick n Pay stores or Clearwater mall. I will be going into this store each Friday to see if you address this issue and really take such matters seriously as a company especially for stores in township as they are the worst affected.
tM
tumi M's updateReviewer Update
27 Aug 2017, 06:31Hi Vanitha
When can I espect a response and outcome about my Pick n Pay Maponya complain ?
tM
tumi M's update27 Aug 2017, 06:31
Reviewer Update
Hi Vanitha
When can I espect a response and outcome about my Pick n Pay Maponya complain ?