long queues

When to PnP maponya mall around 13 hours, shop was very busy as it's month end. Picked up few things I needed but had to spend 96 minutes on a queue only five tills open, express tills only Three. Staff in the store couldn't be bothered by this long,slow moving queues, taking thier own time to ring, charting and store manager not bothered at all.<br> After paying I asked for the store manager and raised my complaint and he said in an apologetic manner but blashing me off and blamed it on systems. Where as staff members blamed it on scheduling during month end. As small as protea Glen, I think that manager should come learn few tips from them and how prompt they become in a busy small and packed store, creating existing experience for their customer and you don't feel or see the time you spent in that store. Will never shop in Maponya again. To put it to the least, the service is pathetic.