BS
Bernard S
1 reviews | Active since Aug 2013
12 Jan 2019, 08:47
Lone hill PnP-questionable business practices
Had sushi on Wednesday (when it is 50% off) at Lone Hill pick n pay. Funny thing is they ran out of Salmon and the avocados used were hard as a rock. The worst of it is if I buy 4 fasion sandwhiches, I get the normal size fashion sandwhich that everyone is used to. If I buy 8 fashion sandwiches (2 orders of 4). Then they are cut into rectangles that are almost half the size of the normal fashion sandwiches. There is also only 1 person preparing the sushi, on a day when demand is significantly higher, people end up leaving because they don’t get helped. We waiter nearly an hour for our order. It seems like it is not 50% off the price, but rather you only get 50% of the sushi.
Helpful (0)
Replies (2)0
Replies (2)Pick n Pay's replyOfficial
22 Jan 2019, 13:54 Good day Bernard,
Thank you for taking the time to address your concerns with us.
We are addressing your concerns with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team.
Thank you for taking the time to address your concerns with us.
We are addressing your concerns with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team.
Pick n Pay's reply22 Jan 2019, 13:54
Official
Good day Bernard,
Thank you for taking the time to address your concerns with us.
We are addressing your concerns with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team.
Thank you for taking the time to address your concerns with us.
We are addressing your concerns with our management team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team.
BS
Bernard S's updateReviewer Update
25 Jan 2019, 12:26The way this complaint was handled was so refreshing. The manager of the store (Kingsway) contacted me and really expressed his apologies. This did not feel like something he HAD to do, but something he WANTED to do and wanted to fix the issue instead of making excuses.
I really commend the way that Kingsway handled this and it was refreshing to see someone actually caring enough to do something about it.
Excellent way to win a customer back! Thank you!
BS
Bernard S's update25 Jan 2019, 12:26
Reviewer Update
The way this complaint was handled was so refreshing. The manager of the store (Kingsway) contacted me and really expressed his apologies. This did not feel like something he HAD to do, but something he WANTED to do and wanted to fix the issue instead of making excuses.
I really commend the way that Kingsway handled this and it was refreshing to see someone actually caring enough to do something about it.
Excellent way to win a customer back! Thank you!
