LOL 2 Legs Short of the Table at PICKnPAY BT Ngebs.

<p>Went to pick n pay BT Ngebs Mall.</p> <p>Bought Some chocolates, sweets , n 2 Yoghurts 500g probably unnecessary items.</p> <p>I went to the deli section to gets s****s and got a firm " no we dont give s****s" So I say but I bought 2 yoghurts that I need to eat with a s****. So I get a further " No you can go buy a pack of s****s from the shelves" Not wanting to sit vas with this diligent worker I fortunately (so I thought) bumped into the store manager who I am sure stumbled out of his comfort zone as the store looked bit quiet n he wudnt run into any fussy customers. Unfortunately he bumped into me, who kindly asked him " Can I get s****s for my yoghurt as your guy in the deli refuses to give me. Proud that I got the main man to help me , he promptly went to the deli waved his hand n the deli guy knew instantly what he was asking him . I get an unwrapped s**** then he shouts to the deli guy serviette , all while Mr Manager is on an important phone call, which i didnt mind as he was on this call while he multitasked and responded to my plea. </p> <p>Then I really ripped myself , I asked for another s**** as there was 2 of us n I had bought 2 yoghurts.I got this ******ous look from Mr Manager with a firm " No you cannot get another s**** , so I asked him " are you serious n he says yes I cannot get another s****. I went to the "Nerve Centre" to ask for a refund </p> <p>and the guy asks me why and by then I was too furious as he was on the phone and couldnt assist , No why do you sit in a customer service area and then be responsible for attending to customers when you attending to other business on the phone.Please hire some person that has some s**** in dealing with customers and leave them alone to attend to customer queries. </p> <p>The gentleman did try to help by offering me some fruits to appease me but there was still no s****s being offered . Now Im getting R20 bucks of fruit instead of a 20c s****. </p> <p> </p> <p>I promptly went to the till and returned all my purchases for a refund as You definetly dont get this service from Shoprite and Food *****s Market which I had just left as they didnt have the flavour I wanted.</p> <p> </p> <p>So they lose a sale for 2 s****s at 20c and just the previous day Pick n Pay staff was handing out flyers at the traffic light for some special or the other. I was actually quite impressed as it looked like some internal staff quite smartly attired probably trying to get more customers maybe just to increase sales or for us to see the new look shopfitting.</p> <p>As a Marketing agent I figured quick that either things were a bit slow at that Store for them to use internal staff for handing out flyers or some Smart Manager trying to increase sales but minimize his distribution and marketing costs.</p> <p>So im sure some expensive training went into the Pick N Pay staff that was now touting for customers at the traffic lights. 1 for increased sales 0 for Salary expenses.</p> <p>To Mr Pick N Pay Owner , please save your flyers and rather hand out s****s at the traffic light so if we go to your store we can save our embarrasment and you loosing any customers. You might get more goodwill that way.</p> <p> </p> <p>Or Better still , just have a simple class on customer care and maybe send Mr Manager on a refresher course or better still buy your manager a copy of "the Four Legs of the Table . It might open his eyes.</p> <p> </p> <p>Or I am sure it wont be long that Shoprite Checkers has 2 stores at that mall , Yours might be goin cheap.</p> <p> </p> <p> </p>