logged call, late response and no resolve.

I logged a call 2 weeks ago about my smart shopper card number that cannot link to my online profile for online shopping. When I enter the card number, the system indicates an error to say the card number is invalid. Yet, I can shop with it and use it in store...

I logged this call 2 years ago too and never got a response and actually completely boikotted PnP for the useless service.

With this call logged, I eventually phone the help centre - 7 times. No one answered.

This morning, 2 weeks later, I get a stupid response saying I need to link the card to my online profile.. ***... that's what I've been trying to do.

It's appalling. Was hoping they'd up their s****s and competency levels in 2 years time, but alas. PnP staff is a joke. I eventually took the card to Waterstone Village in Somerset West to ask the manager if he can help me. He wasn't able to help me but did confirm that my card is in working order. He even tried phoning the online call center, but again, no one answered.

Really pathetic. Time to shop from our local markets and neighbours and boikot massive retail chain stores with *********** staff. Waste of time and just a damn frustration.