HT
Heather T

1 reviews | Active since Jul 2016

11 Jun 2015, 21:24

Linah from Pick n Pay knows about great service

I arrived at the store quite late in the day just after a lengthy power outage. I bought a new cell simcard but didn't know that I could complete the RICA process in store. Linah assisted me and explained she would also Rica me but was unable to complete the process as there was a problem signing onto the system from the outage. She promised to revert to me the next day and would check on why there was a problem. I live in Limpopo so was unable to come back to the store. She did exactly what she promised to do. She sorted the problem and then phoned me to tell me I could go ahead and use the new sim card. Linah sorting out my problem was much appreciated as I was in a hurry, very tired after a long day and facing a long drive back to Limpopo. Thank you for keeping your promise.

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Replies (1)
Pick n Pay
Pick n Pay's reply12 Jun 2015, 09:24
Official
Hello htuffek,

Thank you for your communication about the customer service received.

We really appreciate this feedback and hope you have many happy return visits to our stores.

Your comments have been brought to the attention of senior management responsible.

Kindest regards

Marise Brown

Ref Number : ***