RA
Ronelle A

1 reviews | Active since Jul 2011

13 Jun 2019, 07:52

lies lies and more lies

Make that 21 emails and 2 more phones calls and just more lies.... I keep thinking what would happen if i walked out a store without paying for a coke or a pkt of chips... I think i may be arrested and thats what happens each and every time a bin gets delivered but THIS time over 0NE THOUSANDS RANDS WORTH OF GOODS NOT RECIEVED BUT CHARGED FOR.... what would happen to me if i walked out your store with those goods PNP?????? They told me they would deliver on tuesday, imagine my surprise at it now being thursday and still NOTHING.... 18 emails later - NO RESPONSE.... I then have to make a 25 minute phone call and Dimpho thinks perhaps she will get a response by the time she leaves.....IS THIS GOOD ENOUGH? I JUST DONT THINK SO - PICK N PAY HAVE CHARGED ME R1027 FOR GOODS NOT RECIEVED - THEY HAVE THEN ****** FROM ME RIGHT and no one cares - i wonder what wyoul happen if the roles were reversed - id be arrested.... Original unanswered review Once again SHOCKING service & pure Thievery..... Every single online order is short something - i tin of cold drink, pkt of chips and even though we are charged Idont even query it because its not woth it.... BUT THIS TIME IVE BEEN CHARGED R1027 AND AN ENTIRE BIN IS MISSING. Order recieved on the 4th Driver promises to phone me immediatly when he is back bur surprise no call. I send a query attached the list of things CHARGED FOR and not recieved, I get a call while im on the phone and an email to say how they have tried with no avail to get hold of me - ja right I immediatly respond and guess what NO RESPONSE SINCE THEN ABSOLUTELY NOTHING. I HATE PICK N PAY ONLINE SO MUCH YOU HAVE NO IDEA - IF CHECKERS HAD AN ONLINE YOU WOULD NEVER EVER SEE ME AGIAN NEVER EVER

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Replies (1)
Pick n Pay
Pick n Pay's reply14 Jun 2019, 15:19
Official
Good day Ronelle
 
Thank you for taking the time to address your concerns with us. 
Kindly accept our apologies for the bad shopping experience.  
 
We see on your profile that a re-delivery was done however the following items were not delivered & a refund was done. Below is the invoice numbers & what you were refunded for?

Invoice:   *** for  Arnotts Tim Tam Double Coate 2 each 42.99 Total R 85.98 *** for Safari Fruit flakes 4s each R 24.99 X 3 = R 74.97 & Jungle Energy Bar Lite nuts R 10.49 X 5 = R 52.45

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.  
 
Kind Regards,   
Pick n Pay Team