Lies, lies and inefficiencies

About 3 weeks ago, I went to purchase items at PnP Fichardtpark in Bloemfontein because your e-mail promotion promised me that I can upload a number of discounts to my loyalty card.

Needless to say, when I reached the paypoint, none of the items were loaded on the card and instead of the R70 discounts promised, there were none.

When I queried it, the staff had to walk to the loyalty card scanner, wasting my time and printed the discounts; even then, none were loaded on my card.

Lying to customers, some who may not even pick up that your intention was to never even load the discounts is not ethical

I destroyed my loyalty card on the spot, left the items at the till and left the store; you have lost me as a customer forever.