**** TO....PART 1 OF 2

My company offered an incentive throughout 2015 for which I have worked VERY hard towards and won. The incentive was cash or PnP Vouchers. I called your Ruimsig store early Dec to find out if the vouchers could be used for PnP Travel. I spoke to the store manager Itumeleng Mhlongo who was unsure at the time and said he will call head office and get back to me. 30mins later he called to inform me that it is indeed possible and all I had to do was come into the store and swipe my cards. Based on that I opted for the PnP vouchers as my sole intention was to take my parents on an international holiday as they have never been overseas. I duly contacted PnP Travel and went ahead and booked a holiday package. I went running around to get docs signed etc on the 31/12/15 as payment was due. I then went to PnP Ruimsig and was assisted by Bonolo as Itumeleng was on leave, Bonolo needed a ref number and upon contacting the travel agent was informed that the vouchers cannot be used for PnP Travel! My parents have now incurred passport costs ****erally on the 30/12/15) in anticipation on this holiday and now I cannot make the booking due to your staff's incompetence! I am beyond furious!