Licence Renewal FAIL!

Licence Renewal FAIL! Poorly designed website! No feedback on progress! Been waiting since 5 October 2022 for my licence disk You log tickets and nothing happens, you get zero feedback I got hold of Ardien on 18 October 2022 and he sent me a photo of my issued licence. I confirmed the delivery address and requested a waybill number so I could track the delivery. To date, NO waybill number, cannot get hold of anyone to give me feedback. No progress update on the website, no update of the ticket submitted!