Licence renewal - DO NOT USE PnP!

The car licence renewal system is not working. Firstly, although Pick 'n Pay advertising says you can pay for the renewal at any store, we drove around to multiple store with no one even knowing about this service. Eventually got it paid at Lonehill - after I asked to see the screen and directed the assistant to the portal! So I basically did this myself. Staff were NOT trained at all and staff communications were not sent out.

This payment happened on 28 August 2022.

Secondly, almost 15 working days later - I do not have the licence disk - and my account still just says "Processing". All of the advertising says that it will be delivered within 10 working days. So this is quite unacceptable.

Finally, the customer care is unhelpful as they just direct you to another call centre ***) that is NOT affiliated with PnP. The poor consultant says that he can only log a call, but he doesn't have any direct numbers or emails with someone at PnP.

By today (15 September), I've logged 2 calls. The first logged call has gone without response for 5 working days. And there is not number or email to call.

How is this even possible? The level of non-service and lack of staff training and communication to staff is horrible!

I'm driving around with an expired car licence - and I have no options to query my application! HORRIBLE!