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there was a problem with my online order as I could not amend it. I then called customer services and was assisted professionally by one of your consultants. As courtesy, the technical team had offered me a free delivery as my order had to be cancelled and I had to order again. in order for this to apply, I had to supply a new order number to the consultant but to my surprise when the money was debited, the delivery money was also included. Don't know if this was a mistake, or does pick n pay lie to its customers in order to avoid problems.