1 reviews | Active since Mar 2009
Let down by PNP Online Shopping Services
Ordered a heater on PNP Online to be collected at the On Nicol Store in Sandton. Paid for it and booked a time slot for collection for 10-11am on 10 August 2018. When I arrived at the store was advised that they do not have stock of same. Asked the store manager why I received the message to collect my shopping if it was not in stock. Just got the standard apology. Asked who will compensate me for my time (took a days leave to get this) and also my petrol to get there. He cannot give me an answer on that. Shame PNP clearly you need more work in the online shopping space. Maybe take some lessons from a large online retailer who knows how to deliver. Not that it matters, but will be doing my shopping elsewhere from now on.
Good day Andrew,
Thank you for choosing Pick n Pay and your recent online click n collect order.
Please accept our sincere apologies for the inconveniences/ confusion caused to you.
We have done an investigation into your complaint and report as follows:
- Confirmation email/sms received is a generic response that is sent out to all click n collect customers to remind them to pick up their order from our stores.
- Online orders are invoiced on the day that it is scheduled for pick up.
- Click n Collect order ***2 was not invoiced by the store due to stock availability of the selected item.
- Order is still pending on our system.
Should you wish to cancel this order you can do so by logging in to your online profile and then cancelling the order.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Andrew,
Thank you for choosing Pick n Pay and your recent online click n collect order.
Please accept our sincere apologies for the inconveniences/ confusion caused to you.
We have done an investigation into your complaint and report as follows:
- Confirmation email/sms received is a generic response that is sent out to all click n collect customers to remind them to pick up their order from our stores.
- Online orders are invoiced on the day that it is scheduled for pick up.
- Click n Collect order ***2 was not invoiced by the store due to stock availability of the selected item.
- Order is still pending on our system.
Should you wish to cancel this order you can do so by logging in to your online profile and then cancelling the order.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas