HB
Hanneke B

1 reviews | Active since Jan 2016

17 Jan 2016, 09:23

Let down 3 times in 1 week

I am a loyal customer at Pick n Pay with my smart shopper card and supporting the Pick n Pay no name brand as far as possible. So when these incidents happened, it totally disappointed and angered me to the core!<br> The first incident was when I bought a lemon which had to be weighed. Firstly I had to wait at the weighing station until finally I walked around and scouted for someone to help. Because I trust the shop, I did not look at the weighed sticker and price they put on the lemon. When I got home, and opened the bags, I realized that they charged me for CARAMEL TOFFEES at about R 20!<br> <br> Second thing to go wrong, when I went again today, only one barcode on the racks underneath one type of product above it, so i assumed that the ONLY barcode which read the name of the only product would be correct. When I got at the till, suddenly the price of the product (ironing board) was R 200 more expensive and the laundry basket was R40 more expensive!<br> <br> Third thing, when I brought it under the attention of the till attendant, she rudely told me: \Well this is the price now so that's it. It says this on the till so that's what you are paying."<br> <br> I am surely no longer a loyal customer!!!!"""

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Replies (1)
Pick n Pay
Pick n Pay's reply18 Jan 2016, 10:23
Official
Hello Han426,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***