Left item at pick n pay

Dear Pick n Pay Customer Care, I am writing to express my concern regarding an incident that occurred at your Southgate Mall branch on the morning of ***5. My elderly mother visited the store to purchase groceries and accidentally left a bag of mealie meal at the till. Upon realizing this about 30 minutes later, she attempted to contact the store using the numbers listed online, but none of the calls were answered. She then contacted Southgate Mall Centre Management, who confirmed that Pick n Pay staff often do not answer the phones. This lack of responsiveness is deeply disappointing and has caused unnecessary stress. We kindly request that you investigate this matter, check the store’s CCTV footage, and assist in recovering the item. We would appreciate a prompt response and a resolution to this matter.