Leave your whole trolley because coupons can't or wait won't be redeemed.

My husband had a R100 off R1000 shop so yesterday 22/01/2019 we went to shop to be able to redeem the R100 voucher which is only valid until 23/01/2019. We also wanted to switch our points of R177 to cover the shop. After spending 40 minutes inside Pick n Pay Heidelberg, Gauteng we head to the till and at the end of the transaction we are told that they are offline and we can't get either the voucher of R100 nor the R177 point switch. I don't mind the points but the R100 coupon expires today so I asked if I can bring my slip back when they are online and be reimbursed with R100 in cash and the lady just pulled up her shoulders and said no. She called another lady who also told us no we can't help you . I explained that I do not have another R1000 to come and spend to get the coupon redeemed and they just didn't care and thought it was funny. Then I asked if the manager can't give a R100 manual discount seeing that I came there just for the R1000 shop and still no we cant help you. The end of it was I said thank you then I will just leave my whole R1350 shop and goodbye. Pick n Pay draws customers by giving discounts and coupons and I really expect more effort from their side to accommodate shoppers in such an instance. Thank you for a huge waste of my time and making me upset on my birthday Pick n Pay. I guess I would rather go and buy at Checkers because my ebucks rewards are much better than your stupid rewards programme anyway.

From past loyal customers.

Jurie and Nicolene Bezuidenhout