jJ
jinkypooh J

1 reviews | Active since May 2016

18 Dec 2016, 13:33

Leaking Gas Cylinder - BP/Pick n Pay Express Kensington will not take responsibility

<p>Landlord got a 9kg LPG Cylinder replaced at BP/Pick n Pay Express Kensington Monday 12 Dec</p> <p>He was not allowed to use his Smart Shopper Card - dod not retain the till slip.</p> <p>The 9kg LPG Cylinder is leaking from the valve attachment at the cylinder end.</p> <p>Went back today 18 Dec approx 13h00. </p> <p>Uvesh refused to accept the bottle or replace it with no question whatever - no supervisor.</p> <p>Proved the leak to the attendant with soapy water.</p> <p>Phoned Pick Pay Customer Care spoke Lorelle Londt - she infromed me that Uvesh said that I had no till-slip - he did not even ask if I had a slip - 'no supervisor'. </p> <p>BP/Pick n Pay Express Kensington refused even to keep the clearly branded BP LPG cylinder, Pick Pay Customer Care Lorelle Londt refuses to take resposibility of the leaking cylinder.</p> <p>Uvesh says that he has training as to what to do with a leaking LPG cylinder but... </p> <p>I left the cylinder at BP/Pick n Pay Express Kensington along with contact details.</p> <p>The cylinder was a danger to keep at home.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply19 Dec 2016, 10:26
Official

Good day Marius,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We are following up on the issue and will revert with feedback.

Kind Regards

Anwar Mooideen