Lazy Rcs and Pnp consultants

It seems the only timePnp and Rcs respond to emails is when you complain on Hellopeter... I've got a store credit account, have been making my payments RELIGIOUSLY and EVERY month I email my POP to ********** and **********

This month I get a letter saying I haven't made payment since September!!!!! I reddened my POP from September to December 2018 and guess what? NO RESPONSE!! THEY'VE GOT THE TIME TO TELL ME I'M IN ARREARS BUT HAVEN'T THE TIME TO CHECK MY ACCOUNT AND SEE THAT I E ACTUALLY MADE ALL PAYMENTS. I even left my number for them to call if they need more info but NO!! There's no one at "customer service", who can validate my payments... Acknowledge receipt of payment and reply to my email or call to confirm that theyve actually received payment!!!! I'm so sick of this ridiculous service...