BO
Bronwyn O

1 reviews | Active since Feb 2017

25 Apr 2018, 15:07

LAZY

On numerous occasions i have entered various Pick N Pay clothing outlets to shop for items for my 1 year old son. Firstly the amount of items available for boys vs girls is shocking to say the least. then when i am wanting to buy something i like for example you Disney long sleeve T-Shirt range and i go look to find his size 1-2 and i ask the shop attendants to assist only to be told the following. 1. that they only send one t-shirt size 1-2! SERIOUSLY so you are telling me head office only supplies 1 x 1-2 size shirts per shop. is there only 1 x 1-2 year old in the whole of gauteng is there something i am missing?????????????? 2. All the sizes are mixed up so they are not sorted according to size on the table eg size 1-2 are all together 2-3 all together 6-7 all together NOPE no chance of that they are literally all mixed together so you must search for the stuff. On asking why are they not packed according to size you get told thats they way they arrive from head office so again you telling me cause they arrive like that in a box your staff cant sort them accordingly ??????? bit lazy if you ask me. 3. when you ask for assistance for someone to help find a 1-2 year old you get told sorry they out of stock. permanently because they to lazy to help you look but when i do go look wow i find that there is maybe 1 if i look hard enough. It is not the customers job to search through stuff cause the staff is too lazy to pack it properly. they have no interest in helping you at all. This has occurred at the following Pick n pay clothing outlets 1. East Rand Mall 2. Boksburg : Elizabeth road 3. East rand retail park 4. Eastgate Just to name a few and they all sing the same story that head office do not provide more than one size 1-2. or the best is they dont come in that size. so please tell me how does all the others come in that size but just not that one. REALLY. Very disappointed in Pick N Pay clothing stores.

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Apr 2018, 08:56
Official

Good day Bronwyn,

Thank you for choosing Pick n Pay and taking the time to write to us regarding your concerns.

Please accept our apologies for the inconveniences caused to you.

We appreciate your feedback to enable us to improve on our services and range to our customers.

We will pass your feedback on to our clothing division for further assistance.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas

Best regards,