LATE ONLINE ORDER

I recently ordered groceries for the company im working for as it is part of my Job, last week Thursday 29/03/18 online and the delivery was scheduled for 03/04/18 between 11:00-12:00 (debit was made from the company credit card), i contacted customer care the same day i waas suppose to receive my order as i released that it was past the delievry time 13:00pm with no delivery and the Lady by the name of Mandisa Mazibuko (PnP Customer Care) said that they will deliver first thing in the morning and i told her that she must state that the order is urgent , now its 10:30 date 04/04/18 i haven't received my order, i called PnP Rosebank and spoke with Kobini at Receiving Department as they said he deals Online delivery and he keeps making promises and yet fail,they promised that the delivery will be made at 9:00 and yet nothing , i really hate it to always fight with PnP all the time , if its not wrong orders its late delivery, Could someone please get back to me URGENLTY?