1 reviews | Active since Nov 2012
Late, incomplete delivery
<p>I bought about R500 worth of groceries online at the begining of the week and paid R75 for a delivery between 2-3pm today.</p> <p> </p> <p>My order arrived 40mins late and only R330 worth of it.</p> <p> </p> <p>Must I pay for another delivery? Should I expect to have my time wasted next time too? Am I going to have to fight to get my money back?</p>
Dear Blake
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ***
Best regards,
Dear Blake
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ***
Best regards,
I got a call from a very sweet lady to apologise on behalf of PnP. Its unfair that someones day needs to be filled with unpleasant phone calls becasue of an intentional strategy.
Rather than risk losing my order, by calling me AHEAD of delivery to notify that some of my order is not in stock, PnP rather employ someone to apologise and be 100% secure in keeping my order.
Pick n Pay, I will be back into your store to finish spending my "Stupid Shopper" points and then I will never be back.
I got a call from a very sweet lady to apologise on behalf of PnP. Its unfair that someones day needs to be filled with unpleasant phone calls becasue of an intentional strategy.
Rather than risk losing my order, by calling me AHEAD of delivery to notify that some of my order is not in stock, PnP rather employ someone to apologise and be 100% secure in keeping my order.
Pick n Pay, I will be back into your store to finish spending my "Stupid Shopper" points and then I will never be back.
Dear Blake
Thank you for your response.
I will forward your comments through to management responsible.
Kind Regards
Marise
Best regards,
Dear Blake
Thank you for your response.
I will forward your comments through to management responsible.
Kind Regards
Marise
Best regards,
Thanks Marise
Thanks Marise