TM
Thembi M
1 reviews | Active since Jan 2016
03 Jan 2023, 12:48
Late expired items
So I order grilled chicken and garlic bread on the Pick n pay app on the 1 of January the order was due to be deliver on the same say between 1 and 2 pm, with no notice the delivery date changed to the 2nd and this was after the app said the order was being prepared. Long story shot I got a call on the next day at 10 and the driver came to deliver. When I opened the content the chicken was cold and dry (obviously packed on the 1st) BB date 01/01/2023 and the garlic bread BB 02/01/2023. When I sent the an email stating my predicament the lady by the name of Sonia advised me to drive drive to the store (not even sure why I did the online order might be bed ridden)
Helpful (0)
Replies (3)0
Replies (3)
Pick n Pay's replyOfficial
05 Jan 2023, 16:06Hi Thembi, thank you for the message.
We are so sorry regarding the quality of the chicken and garlic bread. Kindly forward us the below details so we may escalate to our Own Brands team.
Physical address:
Brand of the product:
Barcode:
Date of the purchase:
Price:
Best before date:
Sell by date:
Batch number:
Amount purchased:
Amount unsatisfactory:
Till slip: Yes or No or Card was swiped
Returning the product back to the store: Yes or No
Store name:
We are so sorry regarding the quality of the chicken and garlic bread. Kindly forward us the below details so we may escalate to our Own Brands team.
Physical address:
Brand of the product:
Barcode:
Date of the purchase:
Price:
Best before date:
Sell by date:
Batch number:
Amount purchased:
Amount unsatisfactory:
Till slip: Yes or No or Card was swiped
Returning the product back to the store: Yes or No
Store name:
Best regards,
Pick n Pay's reply05 Jan 2023, 16:06
Official
Hi Thembi, thank you for the message.
We are so sorry regarding the quality of the chicken and garlic bread. Kindly forward us the below details so we may escalate to our Own Brands team.
Physical address:
Brand of the product:
Barcode:
Date of the purchase:
Price:
Best before date:
Sell by date:
Batch number:
Amount purchased:
Amount unsatisfactory:
Till slip: Yes or No or Card was swiped
Returning the product back to the store: Yes or No
Store name:
We are so sorry regarding the quality of the chicken and garlic bread. Kindly forward us the below details so we may escalate to our Own Brands team.
Physical address:
Brand of the product:
Barcode:
Date of the purchase:
Price:
Best before date:
Sell by date:
Batch number:
Amount purchased:
Amount unsatisfactory:
Till slip: Yes or No or Card was swiped
Returning the product back to the store: Yes or No
Store name:
Best regards,
TM
Thembi M's updateReviewer Update
05 Jan 2023, 16:42Hi
Please refer to call ref ***
Please refer to call ref ***
TM
Thembi M's update05 Jan 2023, 16:42
Reviewer Update
Hi
Please refer to call ref ***
Please refer to call ref ***
TM
Thembi M's updateReviewer Update
10 Jan 2023, 13:46Useless CRM team 2 people sending 2 different email and I still don't have a solution
TM
Thembi M's update10 Jan 2023, 13:46
Reviewer Update
Useless CRM team 2 people sending 2 different email and I still don't have a solution