Late Delivery, Poor Packaging, and ASAP App Malfunction

I am writing to express my extreme dissatisfaction with the experience I had today while using your ASAP app. I placed an order for essential groceries, expecting a timely delivery. However, the delivery was significantly delayed, arriving a whopping six hours late. This delay caused a major inconvenience, disrupting my schedule and forcing me to rearrange my plans. Furthermore, upon receiving the delivery, I was appalled to discover that my food items were carelessly packed together with detergent. This disregard for basic safety and hygiene standards is unacceptable. The risk of contamination between consumables and cleaning products is a severe oversight that jeopardizes the safety and well-being of your customers. Adding to this frustration, the lack of communication regarding the delay in my order's progress only exacerbated the situation. I received no updates or notifications informing me of the delay, leaving me in the dark and unable to plan accordingly. Moreover, the app, which should facilitate a seamless shopping experience, proved to be highly unreliable. It crashed after placing an order. I expect a prompt response outlining steps you will take to address these concerns and prevent similar mishaps from happening again.