Late delivery, damaged goods, BAD service & no answer from call centre!

I have been trying to get hold of PNP customer care ********** 030 since yesterday. My online order was delivered more than SIX HOURS LATE. When the order arrived, SEVEN products were damaged and leaking and the delivery people told me that I had to follow-up to get the products replaced! I have been trying to call since to find out if/when it will be done but have spent more than 30 minutes on hold and there is no other means of communication. Why can't I go to my ORDER ONLINE and make a query directly linked to the products and order number? Th PNP online order system is terrible and is wasting my time and money. Give me a refund or the correct products without inconveniencing me more!