Late Delivery and Damaged Goods

As usual Pick n Pay can't get things right! Usually my delivery is not delivered in the time slot given and the items are either incorrect of they have not been supp**** because they are out of stock. This month they in fact did not deliver on the day requested because of "poor visibility" in my area and they could not see the house number!!!! We have been ordering from Pick n Pay for years now and never had this problem. In addition to this, I bought my husband After Eight Mints in a gift box as a Valentines Day present and to his (unhappy) surprise, the internal filling had melted out the bottom of all of them. Of course this cannot be enjoyed as the filling is now everywhere but in the chocolate. I have threatened on many occasions not to use Pick n Pay anymore but now I have simply had enough of the poor service!!!!