Late Delivery

29 Jan 2015 I ordered shopping through pnp online. I specifically chose the 10 - 11 am slot (at an additional R40) as shopping always seems to be delivered to me during this time. At 11 am I received a call from Mr Delivery to advise they have just picked up the shopping and will deliver to me within the next hour (shopping only came at 12:30). I wrote to pnp on 2 Feb to complain re late delivery (particularly with the additional charge). I got a response 13 Feb to say the matter had been escalated to the online store manager. 2 Mar I emailed again as I had heard nothing. 12 Mar they came back to say they have re-escalated and are waiting for Mr Delivery to refund. I don't actually care about the internal dispute between pnp and Mr Delivery. I deal with pnp and expect them to sort out my query timeously. It is their choice to use sub-contractors and that's for them to deal with - nothing to do with me. If something goes wrong in my business I would sort it out with my client first and foremost and then take it up with my sub-contractor! Pnp need to get their online shopping sorted - from stock supply to delivering the right things to timing. I complain to them every delivery