CB
Claire B

1 reviews | Active since Oct 2013

20 Apr 2015, 10:13

Last time I EVER shop here

Unfortunately I did not get the name of the young Manager that treated my Fiance' and I like children on the 18th April at approximately 14:30.<br> <br> We went to the express till because all we had were some chips and snacks for a family dinner we were going to. My Fiance' asked for a box of cigarettes and the teller went to go and fetch a box.<br> Next thing we know, the Manager very loudly and in a VERY insulting and very loud manner moaned at us and said \In future you must buy cigarettes at the cigarette counter. That's why there is a cigarette counter in the first place and then you don't waste the Tellers time".<br> <br> I beg your pardon?! How dare you talk to us in such a manner! Who is in the wrong here? I would say YOU are! How can you moan at CUSTOMERS when you have not got a single sign up informing customers of your rules?! why don't you train Teller staff to respond to cigarette requests by saying Customers have to buy directly from the cigarette kiosk? I am disgusted at your attitude. Well done Pick n Pay"

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Replies (1)
Pick n Pay
Pick n Pay's reply20 Apr 2015, 11:52
Official
Hello PinklemonSwirl,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***