Lack of Urgency and Poor customer service

I visited Pick 'n pay Die Meent, Pretoria earlier to get rolls. When I got to the bakery, There was no one to assist me but there was this lady who works there that decided to ignore me, She eventually decided to come assist me but the phone rang and she answered it. Another lady came in, asked me what I wanted but didn't help me, she also went to the phone without even letting me know that the call was hers. After the call, she passed me and left the bakery without assisting me. The one I found there initially also didn't bother assisting me either. Until another lady came in from the butchery to assist me but her intention was also to pass me.

I have encountered a lot of problems with this Pick 'n pay and it seems like the Management and the head office are doing nothing about it because I've complained on their customer service website 3 weeks ago and they haven't attended my matter.

Pick 'n Pay(Die Meent) needs to do something about the way their stuff treats customers.