Lack of service regarding smart shopper comcerns

<p>Hi there</p> <p> </p> <p>i emailed customer care twice and called to the call centre to discuss the following concern. </p> <p> </p> <p>On Friday 7 July I converted smart shopper points to a spur voucher. When I provided the voucher number to the applicable spur at the paying point, the voucher submission was not successful. </p> <p> </p> <p>I then emailed the customer service department twice without receiving any feedback. In addition, I called the call centre in last week and was promised feedback but up until now, this has not occurred. </p> <p> </p> <p>I require feedback please regarding how to reclaim my points as I am not prepared to go to spur again and have the same event occur. </p> <p> </p> <p>Regards</p> <p>M</p>