Lack of Response and Accountablity

So Easter last year we purchased some PnP chocolate bunnies for my son. When he opened the package thankfully he examined the bunnies before he ate. When he looked at the bunnies, there was a worm on them. When we inspected closer, we noted a multitude of small worm type holes all over the bunnies, as well as chocolate \sawdust"at the bottom of the box indicating that something was burrowing into the bunnies. We also found cobwebs around both of the bunnies.<br> <br> So I complained via the website/customer care centre. They got back to me and promised a full investigation and that a letter would be sent (no mention of replacing the goods). Two months passed"