Lack of ownership

Good day,

This is my third complaint about the same thing.

It seems that there is a lack of communication between the various departments in Pick & Pay. For starters my original complaint still has not been resolved. My email to customer service has not been answered as yet. Yesterday I tried to whatsapp chat, well they are re-escalating the matter (to whom, where and why, I am still unsure). What was said what I need to do on the feedback and what happened was two totally different things. 1 complaints - I need to email customer service, which I did, no one until today rep**** to my email. 2 complaint - whatsapp chat, this is being re-escalted, why? I don't know, not getting the bar code nothing from me. How hard can it be? Shoes that was bought at Pick and Pay Kara Glen, soles split in two after 3 weeks. This complaint is dragging for almost 2 months and no resolution in sight. It seems that no one want to take ownership of this complaint. You were quick to take my money, yet you are dragging your feet in resolving my complaint Like I said previously I will never buy anything from Pick & Pay until my complaint has been resolved #Inspired to deliver non customer service. Maybe I should make it easier for myself, Chuck these shoes in a dustbin, forget about the complaint, forget that Pick and Pay is actually going to resolved this.