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rhandzeka L

1 reviews | Active since Jun 2015

09 Nov 2019, 03:15

Lack of good service

The service at the Deli (cold meat section) is very dissapointing, on 07 Nov I went to try and get some sliced ham, there was no one attending to customers, the only lady I could see in the vicinity was a Merchandiser by the name of Agnes who looked like she was busy doing stock taking, I tried to get her attention by greeting her, which I had to do so about three for her to finally even look my way with obvious irritation written all over her face. I then asked her to assist me as I wanted to buy sliced ham, her answer was that she would go find the person who was supposed to assist me. I watched her as she dragged her feet towards the other side, I stood there for about 10 Min or so, but realised I was not going to get help anytime soon, I eventually gave up and continued with doing my other shopping. The reason I am writing this review is because it is now the third time that I am receiving bad service from that department. On a lucky day, should you find someone to assist you there, they will do so ever grumpy. I wish for this to change. As customers we must get the necessary respect we deserve.

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Replies (1)
Pick n Pay
Pick n Pay's reply09 Nov 2019, 11:32
Official
 Good day Rhandzeka , 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the bad service and inconvenience caused, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team