LS
Lambert S
1 reviews | Active since Sept 2012
29 Jan 2019, 12:45
Lack of Customer Service
I recently purchased items from Pnp Jean Ave Crossing and the smartshopper system was apparently offline. None of my points or discounts that was loaded to my card has been app****. Not even my 1000x birthday points, nothing... Now PnP probably expects me to go shop again just for these damn points and discounts to be app****.
What irritates me the most is their complete lack of response to my communications via their Website as well as their facebook page
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Replies (2)
Pick n Pay's replyOfficial
29 Jan 2019, 13:21Good day Lambert,
Thank you for choosing Pick n Pay and taking the time to write to us. Please accept our apologies for any inconveniences caused to you. We have tried calling you on *** however your phone goes to voicemail.
Please forward us a copy of your till slip to *** to enable our team to have it escalated to our Smart Shopper Team to load the points to your card.
Kindly indicate which vouchers you wanted to use with this purchase. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to write to us. Please accept our apologies for any inconveniences caused to you. We have tried calling you on *** however your phone goes to voicemail.
Please forward us a copy of your till slip to *** to enable our team to have it escalated to our Smart Shopper Team to load the points to your card.
Kindly indicate which vouchers you wanted to use with this purchase. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply29 Jan 2019, 13:21
Official
Good day Lambert,
Thank you for choosing Pick n Pay and taking the time to write to us. Please accept our apologies for any inconveniences caused to you. We have tried calling you on *** however your phone goes to voicemail.
Please forward us a copy of your till slip to *** to enable our team to have it escalated to our Smart Shopper Team to load the points to your card.
Kindly indicate which vouchers you wanted to use with this purchase. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to write to us. Please accept our apologies for any inconveniences caused to you. We have tried calling you on *** however your phone goes to voicemail.
Please forward us a copy of your till slip to *** to enable our team to have it escalated to our Smart Shopper Team to load the points to your card.
Kindly indicate which vouchers you wanted to use with this purchase. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
LS
Lambert S's updateReviewer Update
29 Jan 2019, 13:50Thank you for the response, I have sent the email as per your request.
LS
Lambert S's update29 Jan 2019, 13:50
Reviewer Update
Thank you for the response, I have sent the email as per your request.