LACK OF CUSTOMER SERVICE

I had an exhange of goods that I went to do at his store. After I have spoken to the supervisor Pinky, I went to pick up the correct stuff. Coming back to the till point eplained to the cashier, Phumzile, that she needs to call Pinky the supervisore because she's the one I spoke to. She rang the bell once and kept on talking to the packer. I asked her to ring the bell again and she told me that Pinky has gone to lunch. Again I said to her if she has gone to lunch, surely there is a supervisor available to help and asked her to ring the bell again . Instead she just rolled her eyes and looked away. Eventually she rang a bell and a supervisor came. When this cashier explained to the supervisor that I have a refund, she (cashier) did not address me by \lady"or \""customer\"" because she didn't have my name"