Lack of communication between a pick and pay and there client

Good day

Trust that all is well.

I am very disappointed in the lack of communication between pick and pay Kenilworth and myself. N incident took place last year ago at one of the branches in Epping when they beer crates when against my cars door and made a Dent in it. However I use my car for business purposes and drive passengers to there certain destinations, so the car needs to look well maintained always. I have been in contact with the store manager by the name of Ida who has been tremendously helpful and hands on involved since receiving the qoatation I've provided them. However the qoatation I supp**** them with have a expiring date on and is valid for 7 days only. I've send them all necessary documents that they need and they confirm that payment will be in process. Now my problem is not weather they will pay or not, my problem is that there is no communication telephonically or evens notifying me as to when they payment will be made. They have send me and email to say wat they will need and I have provided them with it but up until now nobody has contacted me as yet. The qoatation i provided them is now useless which means I now have to go again to some other place to get a qoatation and I must still pay for it. N they just take there own time. I've now decided to take matters further and would like them to take full responsibility for there lack of communication. The ladies name on the email I saw was liezel Duprees who have send me a very sarcastically email to say the I must read the email throughly and reply as to wat they requested. ( Which I did) made me feel like I am a idiot and I don't understand wat is requested of me.