lack if urgency and customer service

The customer service at the coffee shop sucks i enjoy the latte's and coffee, very tasteful and nice at the coffee shop, but the customer service are very poor. Today i waited almost ten minutes for acknowledgement, when the waitress came with the menue I've told her that the service are very poor, she respond yes, i dint even know where the are, I'm the coffee maker. I gave her my order and request the table to b wiped, she left. After 5 minutes the waitress brought my latte and just put it down, without cleaning the table. I got so disgusted, i got up and leave hence i lost my appetite. I had the same experience last week and forwarded a email to the store manager. I haven't received any acknowledgement or response on my mail. Please send the people working there on training, they do not have a clue how to treat customers. They really lack communication and customer service skills. I don't even want to talk about the dirty plates that they leave all over and the dirty tables.